Shipping Information
We partner with Aramex and trusted local delivery services to ensure your Serqata gear reaches you safely. All orders are shipped with a tracking number so you can monitor your parcel's journey from our warehouse to your doorstep.
We offer **Free Standard Shipping** on all orders over ILS .... For orders below this amount, a flat shipping rate is applied at checkout based on your delivery region.
For most local deliveries, customs fees and taxes are included in the final price. For international orders, duties may be charged by your local customs office depending on your country's import regulations.
Local shipping typically takes 1–3 business days. International shipping usually takes 7–14 business days. Delivery times may be slightly longer during peak seasons or new collection launches. Once your tracking number is activated, you will receive an estimated delivery date (ETA).
Orders and Returns
You can track your order directly on our Tracking Order page. Just enter your order number and email address to see the latest status.
If your order hasn't arrived within the expected window, please first check the tracking link. If there's no update for more than 48 hours, contact us at support@serqata.com or via WhatsApp for immediate assistance.
We offer a **10-day money-back guarantee**. If you're not satisfied with your purchase, ensure the items are unworn and in their original packaging, then visit our contact page to initiate a return request.
Payments
We accept a wide range of payment methods including Visa, MasterCard, American Express, PayPal, and Apple Pay. Your payment information is always encrypted and secure.
Absolutely. Serqata uses industry-standard SSL encryption and secure payment gateways to process all transactions. We never store your full credit card information on our servers.